"Since the installation of Direct CONTROL on 1 July 2019, it has been like night and day compared to our previous software! We are both a Day Hospital and Allied Health Service (using Private Health Funds, Medicare and DVA claiming), and so finding the correct software that incorporates what we do from both an administrative and clinical aspect has been difficult.
This smart system is easy to use, makes sense, creates for better workflows, has quicker and easier ways for everyday jobs and simplifies more complex tasks which speeds up processes. Billing for both Medicare and Eclipse is easy to use, and it's easy to track any ‘lost’ claims, or errors that need resubmitting.
Support is excellent – a phone call or email is always responded to the same day, and the majority are solved within a day if not complex. The team are happy to listen to suggestions for improvement and/or development, and these are often acted upon in an update.
Reporting (in all aspects) is straightforward and easy to use, and has sufficient filters which excludes things you don’t need. If you need a special report which is not standard, the team at DC are happy to work with you to develop one that fits your requirements.
Would definitely recommend Direct CONTROL to all clinics and/or hospitals looking for software that is user friendly, efficient, accurate and has great support."