Resources

Change CONTROL

There are many factors that will lead you to consider changing your practice management software. Below are just some of the items you will need to take in to account to ensure your practice is change ready. For peace of mind, talk to a Direct CONTROL professional about your practice and your individual needs.

Opportunity to Improve Processes

There is always room for improvement and the opportunity certainly arises when implementing a new software programme. Take the time to get your systems and processes to be the best they can be eliminating duplication of data entry.

Infrastructure

You may need to upgrade Hardware and other Software Applications. Ensure your Hardware and Software meet the 'new' application's specifications and requirements. We all aim to use 'less paper' so time to get two monitors per workstation to assist in this. It is appreciated that some do not have the space for this but you really should work with two monitors for each receptionist.

Staff

Staff understand the reason for 'change, and are fully informed and involved with the 'change' and have input. Invest in training. This is not just about the 'new' application but about their 'workflows' and change in processes.

Medicare Australia Online

If you have been transmitting Claims to Medicare / Health Funds in your 'old' system and that system can electronically receipt, you can commence invoicing in the 'new' system but hold off transmitting until most, if not ALL, Claims have been receipted in the 'old' system. Any Claims not receipted electronically will have to be manually receipted. Notify Medicare of your changing software by completing the 'Medicare Bank Details' Form.

If you are just starting to use Medicare Online, ensure you have completed all the necessary paperwork. Detail on this are here.

Data Migration

Some choose to migrate details from the 'old' application to the 'new' application. We endeavour to migrate data at no charge to our Clients but this migration does not include Patient Transactions (Invoice/Receipts). Many choose to just start with a 'clean' database and re-enter existing Patient/Client details ensuring that these details are up-to-date.

If migrating data, a migration is done well before 'go live' for you to test that all is correct and accurate.

Debtors

It is often easier to keep receipting oustanding accounts in your 'old' system if there are many. You will get to the point where you can re-enter these unpaid invoices into Direct CONTROL. It is recommended that you print out your Debtors List to include Invoice Detail prior to your informing your 'old' software vendor of the change should they restrict access to your 'old' programme. Please note well that Software Vendors have no right to restrict your accessing your data. Under the 'duty of care' you have every right to this information.

BPay and EFTPOS

If using BPay and EFTPOS, some 'software vendors' set this up and take a percentage of your transaction. Direct CONTROL does not take a percentage of your transactions. You may need to check your paper work on these and confirm that all is correct with your bank/s. This normally is not an issue, but best to check.

Direct CONTROL integrates with www.securepay.com.au for online EFTPOS and www.lanternpay.com.au for transmitting and receipting to TAC and NDIS.

SMS

Direct CONTROL uses RedOxygen.com as the carrier to sending SMS Messages. Direct CONTROL does receive a 5% commission. Check out current payment plans at www.redoxygen.com ... they can be as low as 8.7 cents per SMS. Did you know that some of our competitors make more money from their SMS then they do from selling their software?

Direct CONTROL Blog

27/08/2015 - 12:13pm

Eliminate more data entry by using a Card Reader to swipe Medicare Cards and Credit or Debit Cards. USB plug and play. Cost $250 plus postage.

11/08/2015 - 2:58pm

From 1 October 2015, security controls will be strengthened in line with government security standards.

11/08/2015 - 10:00am

We look forward to catching up throughout the year

17/06/2015 - 10:08am

17/06/2015 - 10:07am

23/02/2015 - 11:53am

Appointments

23/02/2015 - 11:52am

Bad Debts can be avoided by:

23/02/2015 - 11:52am

Bad Debts can be avoided by:

23/02/2015 - 11:49am

There are over 80 Health Funds in Australia the majority of which are members of the Fund Group Australian Health Service Alliance (AHSA).

23/02/2015 - 11:47am

Tasks you should complete at the end of each working day:

23/02/2015 - 11:44am

Ratio What does it do?

23/02/2015 - 11:42am

Direct Control supports BPAY payment processing and generates (CRN) Customer Reference Numbers on your Remittances.

23/02/2015 - 11:42am

Direct Control supports BPAY payment processing and generates (CRN) Customer Reference Numbers on your Remittances.